This page explains how to ask InflowLive (www.inflowlive.com) to delete personal data you authorized to the Service through Facebook, Instagram, or other third-party platforms. We commit to completing your request and replying within 30 business days of receiving it.
On the web, go directly to: https://www.facebook.com/settings?tab=business_tools
Find "InflowLive" (or the app name you see) and click "View and edit".
Once confirmed, Facebook immediately revokes the Service's access to your Page. Our system detects the invalidated credentials within 24 hours and automatically disables the related connection.
If you only want the Service to stop receiving new comments, Option 1 is sufficient and takes effect immediately.
If you would like us to also delete stored historical data (such as past Page information, access token records, and direct message history), email us at:
| Step | Time |
|---|---|
| Automatic acknowledgment of your request | Within 1 business day |
| Identity verification (we may contact you) | Within 3 business days |
| Deletion carried out | Within 30 business days of the request |
| Result notification (by email) | Immediately upon completion |
| Category | Handling |
|---|---|
| Facebook / Instagram access tokens | Deleted immediately |
| Page / IG account connection settings | Disabled immediately and erased within 30 days |
| Direct message (Messenger / IG DM) content | Hard-deleted within 30 days |
| Comments collected via the Page (incl. your FB display name and Page-scoped ID) | Anonymized or deleted within 30 days |
| Order and invoice data | Retained 7 years as required by tax law; personal fields are masked |
| System access logs | Retained 90 days as a rule, then automatically purged |
For questions about these instructions or for assistance, contact:
